Shipping policy

Update: 04-11-26

Shipping Policy – MitzHealth

At MitzHealth, we are committed to delivering your order in a timely and reliable manner. Please review our shipping policy below for full details regarding processing, shipping times, and delivery expectations.

Order Processing Time

All orders are processed within 3-7 business days (excluding weekends and holidays).
Orders placed after 5:00 PM EST will be processed the following business day.

As many of our products are made-to-order through our fulfillment partner, additional production time may apply.

Shipping Time & Delivery Estimates

Once your order has been processed and shipped, estimated delivery times are as follows:

  • United States: 5–10 business days
  • International: 10–20 business days (varies by location)

Please note that these are estimated delivery times and are not guaranteed.

Shipping Rates

Shipping rates are calculated at checkout based on your location and selected shipping method.

Promotions such as free shipping may be offered periodically and will be clearly indicated at checkout.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number.
Please allow 24–48 hours for tracking information to update.

Delays & Exceptions

While we strive to deliver all orders on time, delays may occur due to circumstances beyond our control, including but not limited to:

  • High order volumes
  • Supply chain or production delays
  • Carrier delays (USPS, UPS, DHL, etc.)
  • Weather conditions or natural disasters
  • Customs processing for international orders

MitzHealth is not responsible for delays caused by shipping carriers or customs.

Lost, Stolen, or Damaged Packages

MitzHealth is not liable for lost or stolen packages confirmed as delivered by the carrier.

If your package arrives damaged or you receive the wrong item, please contact us within 5 days of delivery at:
📧 Contact@mitzhealth.com

We will work with our fulfillment partner to resolve the issue promptly.

Incorrect Shipping Information

Please ensure your shipping address is correct at checkout.

MitzHealth is not responsible for orders shipped to incorrectly provided addresses.
If an order is returned due to an incorrect address, the customer may be responsible for reshipping costs.

International Shipping & Customs

For international orders, additional customs fees, taxes, or duties may apply.
These charges are the responsibility of the customer.

MitzHealth is not responsible for delays caused by customs clearance.

Order Changes & Cancellations

Due to our fast processing times, orders cannot be modified or canceled once they have been placed.

Contact Us

If you have any questions regarding your order, please contact us at:
📧 Contact@mitzhealth.com

We are happy to assist you!

Thank you for choosing MitzHealth. We appreciate your trust in us and look forward to serving you